Cancellation and Supplemental Food Policy

Meal Cancellation Policy

Our meal cancellation and headcount reduction policies minimize the impact of an unexpected cancellation on both our clients and vendors.
Cancellations or headcount reductions of meals planned for 1-299 on original headcount:
  • with more than 48 hours notice – no charge
  • with 48-24 hours notice – 50% charge
  • with fewer than 24 hours notice – 100% charge
Cancellations or headcount reductions of meals planned for 300+ on original headcount:
  • with more than 72 hours notice – no charge
  • 72-48 hours notice – 50% charge
  • fewer than 48 hours notice – 100% charge
All meal cancellations or headcount reductions requested outside of business hours (Monday – Friday, 9 AM – 6 PM) will be considered requested the following business day. This cancellation policy is based upon business days from the meal time (not including weekends).

Supplemental Food Policy

Should you experience a food shortage during your meal, contact Zerocater as soon as possible. Our dedicated Support team will speak with you about your options. Please note you will be billed for any additional food ordered through Zerocater unless it is determined that the food shortage is due to a vendor or Zerocater ordering error. Last updated: January 1, 2019
Get family-style meals delivered to your office

Get family-style meals delivered to your office

Meals for any occasion, anytime

Whether you need catering for breakfast, lunch, dinner or a special event delivered daily or a few times a year, we work closely with you to create custom menus tailored to your business.

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